Our People in Profile: Crisis response services team member Joyce Morouney loves helping people 'in a profound way'

Joyce Morouney is a crisis response coordinator at Yarmouth Regional Hospital.
Joyce Morouney is a crisis response coordinator at Yarmouth Regional Hospital.

For crisis response coordinator and social worker Joyce Morouney, helping people who reach out makes every day on the job rewarding.

Morouney is a member of the crisis response services team that works right outside of Yarmouth Regional Hospital’s emergency department as part of Nova Scotia Health Authority’s mental health and addictions program.

Her job is to respond to and help anyone in crisis – an umbrella term for people who are:

• a risk to themselves or others;
• exhibiting psychosis;
• exhibiting a feeling of instability such as severe depression, trauma or anxiety;
• or indicating a need for crisis prevention and acute stabilization from events.
Often these are people who are experiencing situational crises, either from family or financial issues, or who are suffering severe depression and anxiety.

Of her job, Morouney said, “I see people who are suicidal every single day.”

This is a hefty task for those who take it on, but for Morouney, making a difference in people’s lives is what matters most.

“It’s the best job I’ve ever had,” she said of why she does it day in and day out.

“I’ve been a social worker for 34 years and I’m great at crisis intervention. Every day is a different day I get to help someone in a very profound way.”

Doing this type of work allows her to be there to help and assist people when they are going through the most difficult times of their lives. 

As for challenges?

“As corny as it sounds, I don’t really feel that my job is challenging,” Morouney said. “I feel kind of lucky that I can give something and get something in return every day. I love my job.”

Nevertheless, it’s difficult to see so many people in such a small, rural part of the province in need of crisis response services – but at least they are reaching out for help.

“It’s such a quiet, beautiful place,” Morouney said. “I don’t think people would realize how many people are affected by mental health issues in our area.”

Are you experiencing a mental health issue and need help? 

If you need help immediately, please call our mental health crisis line toll-free at 1-888-429-8167.

If you’re unsure of what services you need, talk to one of our intake clinicians in your area.

Our numbers can be found at http://www.nshealth.ca/mental-health-and-addictions-intake-phone-numbers.

You can also learn about NSHA’s crisis response services by visiting http://www.nshealth.ca/service-details/Crisis%20Response%20Services.