Patients tell Nova Scotia Health Authority where we’re excelling, where we need to improve


HALIFAX, N.S.  – Patients and clients from across the province shared their experiences of the care and service provided by Nova Scotia Health Authority (NSHA) in 2017-18, and the results are in!

Overall, 88.4 per cent of survey respondents rated their experience of care positively. This result is 1.1 per cent lower than the 2016-17 rating.

Areas surveyed in 2017-18 were mental health and addictions, primary health care, long-term care, cancer care, inpatient (hospital) care and outpatient services. Surveys measured both quality of care and experience of care. Questions were aligned with Accreditation Canada’s service dimensions as well as NSHA’s strategic plan.

NSHA distributed more than 23,000 surveys and received 11,648 responses.

“Feedback from patients and clients is vital to our work,” said Colin Stevenson, vice-president of health services for quality and system performance. “Hearing from patients and clients about where we’re doing well and where we need to improve helps us to focus in on the most important areas of potential improvement.”

Teams have already begun work to address areas in which NSHA achieved less than 90 per cent in the survey.

Examples of where patients rate NSHA highly (90 per cent or greater):

• Respecting patient values, needs and preferences.
• Consulting patients in decision-making about their care.
• Providing culturally-sensitive care.

Examples of where patients say NSHA needs to improve (under 70 per cent):

• Providing information to patients in writing about what symptoms or health problems to look out for after leaving hospital.
• Waiting for clinic appointment following registration.
• Letting patients know what supports are available in community.

Several of the survey questions connect directly to measures within our strategic plan. You can view a summary of these results here.

View a summary of patient experience results for each area surveyed.

Patients don’t need to wait for a survey to tell us about their experience or to get involved in improving our health system. Here are two ways patients and families can share their voices:

Consider becoming a volunteer patient/family advisor. View current opportunities.

Let us know how we’re doing by calling toll-free 1-844-884-4177 or emailing the Patient Relations team in your area:

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NSHA Provincial Media Line: 1-844-483-3344

About Nova Scotia Health Authority
Nova Scotia Health Authority (NSHA) provides health services to Nova Scotians and a wide array of specialized services to Maritimers and Atlantic Canadians. NSHA operates hospitals, health centres and community-based programs across the province. Our team of health professionals includes employees, doctors, researchers, learners and volunteers. We work in partnership with community groups, schools, governments, foundations and auxiliaries and community health boards. Visit for more.